Questions injury firms ask

Short, straight answers about property damage claims, referrals and growing your firm.

Can a personal injury firm take property-damage-only claims?

Yes. A totaled car with a low insurance offer, or a repaired car that lost resale value, is a claim worth pursuing even with no injury. Total losses are usually disputed through the Appraisal Clause in the owner's own policy, without a lawsuit, and repaired cars can bring a diminished value claim.

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What should an injury firm do with property-damage-only calls?

Instead of turning them away, refer them to a firm that handles property damage claims, and ask that any injury case comes back to you. Firms that take these claims can set up a referral line so your intake team forwards the caller in seconds, and the caller gets help instead of a dead end.

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How do I get referrals from other law firms?

Make one specific, easy ask: the cases they turn away. For injury firms, that's the property-damage-only calls. Pitch it in two minutes, send a one-pager and a short referral agreement the same day, give their intake team one number to forward to, and send every injury case straight back to them.

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Can a law firm pay another law firm for referrals?

Generally not. Under the ABA Model Rules, lawyers generally can't give anything of value for a recommendation, though Rule 7.2 allows non-exclusive reciprocal referral arrangements where the client is told about them. Rules vary by state, so check your state bar. The True Claims referral agreement has no fee sharing.

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What is the Appraisal Clause on a total loss?

It's a provision in most auto policies that lets either side ask for an appraisal when they disagree on a car's value. Each side picks an appraiser, and if the two can't agree, an umpire decides. It resolves the value dispute without a lawsuit, which is why total losses can settle quickly.

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How does an insurer calculate a total loss value?

The insurer sets the car's actual cash value, usually from comparable vehicles for sale or recently sold, adjusted for mileage, options and condition. If those comparables are the wrong trim, have different mileage or come from another market, the value and the offer come in low.

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How much is a diminished value claim worth?

It depends on the car, its mileage and the damage, but with True Claims diminished value claims have usually settled for $2,500–$6,000, within 1–6 weeks (past results, not a forecast). On a one-third fee, that's about $1,000 to the firm on average.

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How can a small PI firm grow without spending more on ads?

Build a referral source instead of buying more clicks. The injury firms near you turn away property-damage-only calls every week; with a simple referral agreement they can forward those callers to your firm, and you send their injury cases back. There's no cost per lead, and each partner firm adds calls every month.

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