What should an injury firm do with property-damage-only calls?
By Jeff Zigman, TRUEclaims · Updated
The short answer
Instead of turning them away, refer them to a firm that handles property damage claims, and ask that any injury case comes back to you. Firms that take these claims can set up a referral line so your intake team forwards the caller in seconds, and the caller gets help instead of a dead end.
Many injury firms get 30 to 100 or more property-damage-only calls a month. Turning them away costs the caller a claim and costs the firm goodwill.
With the True Claims referral program, the receiving firm gives you a one-pager with its referral line and a short referral agreement with no fee sharing. Your intake team says one line (“We have a partner firm that should be able to help”) and forwards the call. An AI assistant answers 24/7, qualifies the caller and warm-transfers them; any injury case goes back to you.
If you're the firm that wants these calls, the same program works the other way: you approach nearby firms and become their property damage partner.
- Refer your car-only calls and get the injury cases back
- What turned-away calls cost your firm
- Find the injury firms near you
Take the property-damage-only calls nearby firms turn away
More questions
General information, not legal advice. Figures are past True Claims results or illustrative, as labelled. TRUEclaims is not a law firm.