Where the work goes
| Answering the call, any hour | AI assistant on your referral line |
| Qualifying the caller and taking details | AI assistant |
| Valuing the vehicle | True Claims, from real comparable vehicles |
| Negotiating a total loss with the insurer | Pre-vetted independent appraiser |
| Signing the client | Your intake team, on a warm transfer |
What stays with your firm is the part only a law firm can do: signing the client and overseeing the claim.
The referral line, step by step
- A partner firm's intake team forwards a property-damage-only caller.
- The AI assistant answers 24/7, asks whether the car was totaled or repaired, and checks the claim qualifies.
- It takes the accident details and runs the valuation.
- It warm-transfers the caller to your intake so you can sign them on the call, or books a time if nobody picks up.
- Any injury case is sent back to the partner firm.
Callers who don't qualify, such as those without coverage, are logged and flagged for you, so your team only spends time on claims worth pursuing.
What it takes from your team
- Picking up warm transfers, or calling back the ones the assistant booked.
- Signing the client (a 1-click contract through TRUEclaims).
- Fronting the costs, which come back out of the settlement.
- Adding each new partner firm and its phone numbers in the dashboard.
True Claims automates most of the rest, and on total losses the appraiser negotiates.
Growing one partner firm at a time
A partner firm typically sends around 30 property-damage-only calls a month. Adding a second or third firm adds calls without adding a desk, because the line and the assistant handle the volume. Firms usually ramp this up over 2–6 months.
Run the numbers for your firm The missed-revenue calculator: partner firms, calls a month, and what they could be worth (illustrative).See how the referral program works The one-pager, the referral line, the AI assistant and the Appraisal Clause, set up for you.Start taking the calls nearby firms turn away
Create your account, or book a 15-minute demo and we'll map out the firms around you.
Related answers
Questions people ask
›Does the AI assistant replace our intake team?
No. It answers, qualifies and hands the caller to your team. Your team still signs the client.
›What if nobody is free when a call comes in?
The assistant takes the details and books a time, or texts the caller a link to pick one, and your team follows up.
About the author. Jeff Zigman works with personal injury firms on property damage claims at TRUEclaims. Figures in this guide are past True Claims results or illustrative math, as labelled. This is general information, not legal advice.